Privacy Policy for Hildog.com
1. Introduction: Our Commitment to Privacy and Data Protection
At hildog.com, we are dedicated to safeguarding the privacy and personal data of our users in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We recognize the importance of transparency, accountability, and your trust, and we are committed to ensuring that the personal information you share with us is handled with care, confidentiality, and integrity.
2. Scope of This Policy and Our Role as Data Controller
This Privacy Policy applies to all users and visitors of the hildog.com website, including those who interact with us through digital services, customer support, or marketing campaigns. For purposes of applicable data protection laws, Hildog (referred to as “we,” “our,” or “us”) is the “data controller” responsible for determining the purposes and means of processing personal data collected through our website and services.
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data:
a. Usage Data
We collect information about your interactions with hildog.com, including your IP address, browser type and version, operating system, pages visited, time and date of visits, session durations, and referral sources.
b. Account Data
If you create or maintain an account with us, we collect personal identifiers such as your full name, billing/shipping address, email address, and phone number.
c. Profile Data
We collect data related to your preferences, product interests, previous purchases, browsing behavior, and account settings to personalize your experience.
d. Communication Data
We maintain records of your correspondence with us, including emails, chat logs, support queries, and engagement history, to provide appropriate responses and service.
e. Technical Data
When visiting or using hildog.com on various devices, we collect device identifiers, operating system details, browser configurations, screen resolution, and mobile or network-related data.
f. Transaction Data
In processing orders or services, we collect payment-related details (limited to non-sensitive identifiers), product order history, shipping details, and relevant billing records.
g. Preference Data
With your consent, we may collect marketing preferences, communication consents, product category interests, and feedback/surveys to tailor our offerings and outreach.
4. Legal Bases for Processing Personal Data
We rely on the following legal bases for processing your personal data, as required by GDPR and other applicable laws:
– Contractual Necessity: Where data is necessary to fulfill a contract with you (e.g., to process a purchase).
– Legitimate Interests: To operate, improve, and protect our business (e.g., maintaining security, analyzing user behavior), provided these interests do not override your fundamental rights.
– Consent: Where you have given explicit permission for specific uses (e.g., for newsletter subscriptions).
– Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
5. Your Rights Under GDPR and CCPA
Subject to certain legal limitations, you have the following rights with respect to your personal data:
– Right of Access: Request access to the personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete personal data.
– Right to Erasure (“Right to Be Forgotten”): Request deletion of your personal data in appropriate circumstances.
– Right to Restriction: Request limitation on processing of your data under specified conditions.
– Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format, or request its transfer to a third party.
– Right to Withdraw Consent: Withdraw any given consent at any time without affecting the lawfulness of prior processing.
– Right to Object: Object to certain types of data processing, including for direct marketing purposes.
California residents may also exercise specific CCPA rights, including the right to know, delete, and opt-out of the “sale” of personal information, as defined under CCPA.
To exercise any of the above rights, you may contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational measures to ensure the protection of your personal data against accidental loss, unauthorized access, disclosure, alteration, or destruction. These include encryption in transit and at rest, multi-level access restrictions, periodic security audits, secure data backups, employee privacy training, and continuous monitoring of our systems.
7. International Transfers of Data
If your data is transferred outside the European Economic Area (EEA) or other jurisdictions with differing data protection standards, we ensure such transfers are subject to appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, to maintain an equivalent level of data protection.
8. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected or to comply with legal, regulatory, tax, accounting, or reporting requirements. Specific retention periods include:
– Usage Data: Up to 24 months (for analytics and server logs)
– Account and Profile Data: As long as the account remains active, and up to 6 years after closure
– Communication and Support Data: Typically retained for 2 years
– Transaction Data: Retained for up to 7 years for legal and tax compliance
– Preference and Marketing Data: Retained until consent is revoked or after 24 months of inactivity
9. Cookie Policy
We use cookies and similar technologies on hildog.com to enhance user experience, analyze website performance, and provide targeted content. Cookie categories include:
– Essential Cookies: Required for basic site functionality and security
– Functional Cookies: Used to remember user preferences and enhance usability
– Analytics Cookies: Help us understand user behavior to improve site features and content
– Performance Cookies: Monitor load times and responsiveness to optimize performance
10. Cookie Management and Compliance
Visitors from the EU and California are presented with clear options to manage cookie preferences via our cookie banner upon first visiting our site. You may opt out of non-essential cookies at any time through the cookie preference center or via browser settings. For CCPA compliance, we honor browser plugins or mechanisms that signal “Do Not Sell My Personal Information,” and provide an opt-out mechanism where applicable.
11. Children’s Data Protection (Under 13)
Our services are not designed for or directed to children under the age of 13. We do not knowingly collect personal information from children without verified parental consent. If we become aware of such collection, we will promptly delete the data and take steps to prevent further collection.
12. Policy Updates and Notifications
We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or technologies. Where appropriate or required by law, we will notify you of material changes via updates on hildog.com or direct communication, inviting you to review the revised terms.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, you are encouraged to contact us at:
Email: [email protected]
We are fully committed to compliance with applicable data protection laws and to ensuring transparency about how your information is collected, used, and protected. Please reach out if you have any privacy-related concerns.